The Job Flow

HOW IT WORKS FOR TUKANG

How to Work with TukangGo

1

Account Pre-Payment

Once onboarding is cleared, deposit pre-paid Credit Points into your ledger via secure Online Banking to activate job permissions.

2

Job Acceptance

When repair, plumbing, or aircon requests arrive, clicking Accept Job logs a deduction for specific baseline intent credits.

3

Escrow & Commission

Payouts stay locked inside system escrow. After successful customer verification, a minor 2% to 5% service fee is finalized.

4

Transparent Payout

Net earnings clear instantly into your balance. Track itemized records and cash out directly into your Malaysian bank account.

Provider Fee Structure Overview

TRANSPARENT CHARGING BASIS FOR TUKANG

Deduction Schedule Matrix

Job Configuration CategoryStage 1: Acceptance (Credit Deduction)Stage 2: Completion (Commission Split)
Instant BookDeducts standard base intent tokens2% - 5% Completed Fee
Quote BaseDeducts on-site survey inspection tokens2% - 5% Completed Fee
Merchant RegistrationRM 0.00 (Completely Free)Zero cost if no transactions made
Monthly Rent RM 0.00 (No Hidden Charges)Zero recurring platform management fees

Job Cancellation & Lead Policy

1. Cancellation & Lead Policy (No Refund):

Once a job is accepted, the deducted credit points are strictly non-refundable, even if the job is canceled due to customer changes or on-site barriers. If a cancellation occurs, please tap "Cancel" inside the app so we can update the system and log the case details.

2. ⚠️ Quote-Base Leads (No Refund):

For Quote-Base jobs, points are entirely non-refundable upon acceptance because the system instantly reveals the client's direct contact details. If you only need to rearrange installation dates, do not cancel—contact support to reschedule instead.

Elite Merchant High-Value TiersVendors who hold a star rating threshold above 4.5 receive premium routing privileges to high-margin structural modeling contracts and full home installations.

Vendor Support & Merchant Acquisition

BUSINESS ENGAGEMENT CENTER

Corporate Headquarters:

NO. 31, JALAN ANGGERIK 17, TAMAN KULAI UTAMA, 81000 KULAI JOHOR

Provider Support Email:

tukanggo.my@gmail.com

Acquisition Hotline:

+60 11-1080 8027

Merchant Fast-Track Channel

Have questions about specific industry categories (plumbing, rewiring, mechanical layout) or need clarification regarding the 2% to 5% service commission breakdowns? Launch the secure web live chat workspace below to sync directly with our merchant growth coordinators.

HubSpot CRM Communication Console Synchronized

End-to-end socket channels initialized securely via 256-bit SSL encryption
Submit Merchant Application Ticket